Serial Multivision Pte. Ltd.

Serial Multivision Pte. Ltd. (“Serial Multivision”) is a wholly-owned subsidiary of the Group that specialises in hospitality and healthcare solutions.

The hospitality and healthcare solutions center around a core venue management application suite. The application suite complements a premise operators’ backend ERPs via harnessing new technologies and breakthroughs that are specifically tailored to the industry needs . Empowering a operator to be able to exceed an ever increasing customers service expectations and at the same time, improving the operational efficiencies.

As each organisation may adopt a different focus and business strategy, our leading-edge software suite uses a modular approach that can be configured to the different needs of the organisation. Our software modules include Intelligent Room Infotainment, Digital Media Content Management, Patient/Guest Management, Feedback Management that work together in a cohesive manner making it easy for each organisation’s operations team to follow through.Organisations are therefore able to engage customers more effectively as the software offers insight into productivity and effectiveness by intelligently automating sensors , customer and employee feedbacks to action plans and / or alerts. Action plans and / or alerts are thus put in place, or escalated if necessary via the Job Tracking module. Our enhanced Incident Tracking and Reporting system allows incidents to be reported on a common platform and streamlines operations so that staff are better equipped to handle critical issues and make necessary enterprise risk assessments.

Serial Multivision’s flagship electronic Meal Ordering System (eMOS) that is developed for food service management in the healthcare industry, continues to capture majority of hospitals in Singapore. eMOS seamlessly combines hospital and kitchen operations with inputs from the nutrition and dietetics offices, to provide a digital knowledge base. Users can easily access information via a mobile menu and get immediate updates on topics such as clinical nutritional care and food allergies. eMOS has a customised HL7 interface with real-time information to support patients’ nutritional care and meal delivery. Serial Multivision has also extended the software for use by third-party healthcare caterers such as SFS (Singapore Food Services) to consolidate and manage orders seamlessly from a hospital site to the caterers’ remote kitchen.

Serial Multivision’s current clients include Khoo Teck Puat Hospital, Ng Teng Fong General Hospital, Jurong Community Hospital, Changi General Hospital, Institute of Mental Health, St Andrew’s Hospital, Gleneagles Hospital, Mount Elizabeth Orchard, Parkway East Hospital, Parkway Mount Elizabeth Novena, Yishun Community Hospital, Sengkang Hospital, Sengkang Community Hospital, Alexandra Integrated Health, Bright Vision Community Hospital, Ang Mo Kio Thye Hwa Kwan Hospital and the new Woodlands Health Campus.

With the current COVID-19 pandemic putting stress on hospital and healthcare resources in many parts of the world, the solutions that Serial Multivision offer, have become even more valuable in reducing the strain on medical staff and frontline workers. As demand for such technological solutions continues to increase, Serial Multivision will continue to innovate and improve its offerings so that healthcare workers can focus on the key goal of saving lives.