Serial Multivision Pte. Ltd.

Serial Multivision Pte. Ltd. (“Serial Multivision”) is a wholly-owned subsidiary of the Group that specialises in hospitality and healthcare solutions.

Serial Multivision’s hospitality and healthcare solution is built around a core venue management application suite. This application suite complements premise operators’ backend ERP by harnessing new technologies and breakthroughs that are specifically tailored to the industry needs, thereby empowering operators to be able to exceed ever increasing customer service expectations and at the same time, improving operational efficiencies.

As each company adopts different focus and business strategies, Serial Multivision’s leading-edge software suite uses a modular approach that can be configured to the different needs of each company. The software modules include Intelligent Room Infotainment, Digital Media Content Management, Patient/Guest Management, Feedback Management that work together in a cohesive manner, making it easy for each company’s operation team to manage and improve operations both efficiently and effectively. The company is also able to engage customers more effectively as the software offers insight into productivity and effectiveness by intelligently automating sensors and customer and employee feedbacks to action plans and/ or alerts. Action plans and/or alerts are thus able to be put in place, or escalated, if necessary, via the Job Tracking module. Serial Multivision’s enhanced Incident Tracking and Reporting system allows incidents to be reported on a common platform and streamlines operations so that the company will be better equipped to handle critical issues and makes the necessary enterprise risk assessments.

Serial Multivision’s flagship electronic Meal Ordering System (“eMOS”) that is developed for food service management in the healthcare industry, continues to capture the majority of hospitals in Singapore. eMOS seamlessly combines hospital and kitchen operations with inputs from the nutrition and dietetics offices, to provide a digital knowledge base. Users can easily access information via a mobile menu and get immediate updates on topics such as clinical nutritional care and food allergies. eMOS has a customised HL7 interface with real-time information to support patients’ nutritional care and meal delivery. Serial Multivision has also extended the software for use to third-party healthcare caterers such as Singapore Food Services (“SFS”) to consolidate and manage orders seamlessly from a hospital site to the caterers’ remote kitchen. In 2022, partnering with SFS, Serial Multivision leverages on eMOS to build a centralised Student Meal Ordering platform where meal orders from students, teachers and staff can be placed online and ordered meal bento sets are then loaded into customised bento dispensers at the school. The project was successfully launched and Serial Multivision anticipates more schools and caterers will embark on the ordering platform.

Serial Multivision’s customer base covers the majority of hospitals in Singapore namely Khoo Teck Puat Hospital, Ng Teng Fong General Hospital, Jurong Community Hospital, Changi General Hospital, Institute of Mental Health, St Andrew’s Hospital, Gleneagles Hospital, Mount Elizabeth Orchard, Parkway East Hospital, Parkway Mount Elizabeth Novena, Yishun Community Hospital, Sengkang Hospital, Sengkang Community Hospital, Alexandra Integrated Health, Bright Vision Community Hospital, Ang Mo Kio Thye Hwa Kwan Hospital and Woodlands Health Campus.

In 2024, Serial Multivision marks another major milestone with a contract awarded by Singhealth Cluster to revamp their Meal Ordering System to a centralised version across their hospitals island wide.