Serial Multivision Pte. Ltd.
SERIAL MULTIVISION PTE. LTD. (“Serial Multivision”) is a wholly-owned subsidiary of the Group that specialises in hospitality and healthcare solutions.
Serial Multivision is a leading player in the healthcare and hospitality solutions space, with a remarkable 90% coverage across hospitals in Singapore. It specializes in delivering customized, tailored solutions that focus on enhancing productivity and efficiency in backend operations. By offering integrated systems for both inpatient and outpatient touchpoints, Serial Multivision plays a crucial role in optimizing the healthcare experience for both patients and staff.
Key Offerings
Outpatient Solutions
Serial Multivision provides a range of solutions for the outpatient experience — the journey that begins before and continues after a patient checks into the hospital.
- Registration Systems: Seamless patient and visitor registration processes that minimize waiting time.
- Queue Management: Digital systems for queue numbers that guide patients to different doctors or departments.
- Maps and Navigation: Interactive maps accessible on phones, help patients navigate large hospital complexes. Navigation includes route that is wheelchair friendly.
- Digital Media and Feedback Systems: Engage patients through digital media and establish a structured feedback system to support continuous service improvement.
Inpatient Solutions
SMV’s inpatient solutions focus on improving the patient experience during their stay in the hospital, along with supporting backend operations.
- Patient Bedside Terminals: Empower patients with access to infotainment and hospital services directly from their bedside, as well as room control assess.
- Patient Info Boards: Real-time updates on patient care, providing clarity to both patients and hospital staff.
- Electronic Meal Ordering: Patients can place meal orders directly from their bedside terminals, which are customized to their dietary needs and medical restrictions.
- Butler Software: A comprehensive service system that allows patients to request services such as housekeeping or assistance, creating a smoother experience.
- Nurse Call System: Enhances efficient communication between patients and nursing staff, ensuring quick response times and better care.
Signature Electronic Meal Ordering System
One of the key innovations of Serial Multivision is its signature Electronic Meal Ordering System (“eMOS”), which has transformed how hospitals manage patient meals in an error-free, efficient manner. The system is designed to ensure that each patient receives their correct meals, even if there is a change in their bed location during their stay.
Key Features of the eMOS
- Meal Tagging to Patient Wristbands: Each patient is assigned an unique wristband, which is tagged with their specific meal preferences, dietary restrictions, and medical information. This wristband follows the patient throughout their stay.
- Seamless Meal Delivery: The patient wristbands provide a smooth and accurate meal service through automatic update of the wristband information. This ensures that meal orders are delivered to the correct location even if a patient is moved to a different bed.
- Error-Proof Integration: The system is fully integrated with the hospital’s existing software infrastructure, which ensures all data such as dietary restrictions, allergies, and preferences are continuously updated in real-time. This eliminates the possibility of human error, ensuring patients get the meals that are best suited for their health conditions.
- Automated Order Adjustments: The system automatically adjusts to prevent unnecessary meals from being prepared, if a patient is discharged early or doesn’t place an order, thereby reducing food wastages.
The error-proof eMOS not only enhances patient satisfaction but also plays a critical role in improving hospital operational efficiency. With real-time updates and automated tracking, the hospital staff can focus more on providing care to the patients, while Serial Multivision’s eMOS takes care of the meal logistics seamlessly.
Serial Multivision has also extended the software for use to third-party healthcare caterers such as Singapore Food Services (“SFS”) to consolidate and manage orders seamlessly from a hospital site to the caterers’ remote kitchen.
In 2024, Serial Multivision marks another major milestone with a contract awarded by Singhealth Cluster to revamp their Meal Ordering System to a centralised version across their hospitals island wide.
Recent Expansion into Schools
SMV’s innovative solutions have recently expanded into the education sector, addressing a growing problem in schools :- canteen operators are often in short supply, making traditional food service model inefficient. SMV’s solutions for the schools include:
- Student Meal Ordering System: Students can order their meals online, reducing waiting time during peak hours like recess.
- Automated Meal Dispensing System: After ordering their meals online, students tap their student ID at a dispenser to retrieve their meals, thereby bypassing long queue and ensuring everyone gets their meals on time.
This system is not only efficient but also helps schools to streamline their operations and enhance the overall student experience.
SMV’s Impact
By focusing on customized solutions that bridge technology and service, Serial Multivision has become a trusted partner for hospitals and educational institutions, improving operational efficiency, sustainability, and customer satisfaction. Serial Multivision’s commitment to creating seamless experiences for both patients and students continues to drive innovation in the healthcare and education sectors.